JUUL Labs’ mission is to eliminate cigarettes. JUUL products are intended for adult smokers who want to switch from combustible cigarettes.
You must be at least 21 years old to purchase products on JUUL.ph.
JUUL uses an intelligent heating mechanism that creates an aerosol and is engineered to minimize combustion.
JUUL is a closed system vapor product and is not designed to be refillable.
JUUL is rechargeable via a USB port.
JUULpods are the cartridges that click into the top of the JUUL Device.
JUULpods contain a proprietary salt-based nictonine e-liquid formula, which is mixed under strict quality-controlled processes, and is intended to provide a satisfying alternative to cigarettes for adult smokers.
An e-liquid is the fluid used in vapor products to create the actual vapor.
Vapor is the aerosol that is generated when an e-liquid is heated.
The JUUL Device aluminum shell encases a lithium-ion battery, a circuit board and a pressure sensor, all separate from the vapor path and liquid.
JUULpods are made with heat resistant, food-grade plastics, and contain a stainless steel vapor path, an industry standard silica wick, and nichrome coil heater. The liquid in the JUULpods DOES NOT contain THC, any products derived from cannabis or vitamin E compounds like those found in some cannabis-related products.
At JUUL Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production.
We hold our technology to high category standards:
We test for reliability and operational consistency in both individual battery packs and at the larger systems level, including impact and drop testing as well as forced failure, all of which meet international safety standards, such as IEC 62133, UL 1642, and IEC 60335.
We test for electromagnetic compatibility, meeting or exceeding requirements for both radiating energy and safely absorbing it (immunity).
We test for and meet international radiated emission, immunity and safety standards, like CISPR 22, IEC 60335, and IEC 61000-4-2/3/4/5/6/8/11.
We routinely conduct hardware tests for reliability and safety in real-world scenarios, such as impact and drop testing.
We follow and conform to California Proposition 65 and the European Union’s RoHS (Restriction of Hazardous Substances) regarding the use of hazardous substances in electrical and electronic equipment.
We follow Occupational Safety and Health Administration (OSHA) standards with regards to questionable chemicals and when such chemicals are used by other companies in the industry, we ensure a total amount which is tenfold less than the standard requirements of those companies.
We employ a safety evaluation and advisory committee to review all materials in our products.
We have strict policies governing the amount of any chemical allowed in our products.
We routinely perform toxicology testing to ensure no chemical in our products exceeds those established policies.
We perform temperature regulation testing to ensure our e-liquid heats to a vaporization standard that avoids combustion and does not include chemicals that form in high temperature combustion.
We routinely test our vapor to ensure that it meets our strict working standards.
We deploy tasting panels of trained users to ensure consistent flavor from batch to batch.
We perform toxicology testing on both the e-liquid and the resulting vapor following its vaporization through our heating products.
We maintain agreements with our suppliers requiring strict and precise testing on the component products they supply to our manufacturing partners.
We manage a program of supplier visits and recurring audits of their factories, including systems and practices in place for maintaining quality.
We maintain an approved vendor list to ensure only those companies that meet our quality standards are allowed to enter our supply chain system.
We maintain agreements with our finished-goods suppliers requiring strict adherence to our standards of quality.